Terms & Conditions

 

1. Introduction

These terms and conditions govern your use of The Listen Method Website (“the Website”) and your relationship with The Listen Method, a dating and relationship coaching service operating in the United Kingdom.

2. Services Provided

We offer coaching services designed to support individuals in their dating and relationship goals. These may include 1-to-1 sessions, group workshops, online courses, and downloadable materials.

3. Eligibility

You must be at least 18 years old to use our services.

4. Booking and Payments

  • All services must be booked in advance.

  • Payments are to be made in full prior to the commencement of the service.

  • We reserve the right to change our fees at any time.

5. Cancellations and Refunds

  • Cancellations must be made at least 24 hours before a scheduled session

  • No refunds will be issued for missed sessions without notice.

  • Digital products and downloadable materials are non-refundable once accessed.

6. Liability

  • We are not responsible for the outcome of your personal relationships.

  • Coaching is not a substitute for mental health treatment or professional therapy.

7. Intellectual Property

All content on the Website is the intellectual property of The Listen Method and may not be reproduced without permission.

8. Changes to Terms

We may update these terms from time to time. You will be notified of significant changes via the website.

9. Governing Law

These terms are governed by the laws of England and Wales.

Privacy Policy

1. Introduction

This policy outlines how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Data Controller

The Listen Method, based at London, UK, is the data controller.

3. What Information We Collect

  • Name, contact details (email, phone number)

  • Payment information (via third-party processors)

  • Session notes (with your consent)

  • Website usage data (via cookies and analytics)

4. How We Use Your Data

  • To deliver coaching services

  • To communicate with you about appointments and services

  • For legal and accounting purposes

  • For marketing (with your explicit consent)

5. Legal Basis for Processing

  • Contractual necessity (e.g., to deliver services)

  • Legitimate interests (e.g., to improve our services)

  • Consent (e.g., for marketing)

  • Legal obligation (e.g., tax compliance)

6. Data Sharing

We do not share your personal data with third parties, except where required by law or with your explicit consent.

7. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations (usually 6 years for accounting records).

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Object to processing

  • Lodge a complaint with the ICO

9. Cookies

We use cookies for website functionality and analytics. You can control cookie preferences via your browser settings.

10. Contact

For questions or requests regarding your data:
Please contact The Listen Method directly.

Non-Discrimination & Inclusion Policy

At The Listen Method, I am deeply committed to providing a safe, inclusive, and affirming environment for all individuals seeking dating and relationship support. My coaching practice is grounded in respect, compassion, and integrity.

I do not discriminate on the basis of:

  • Race or ethnicity

  • Nationality or immigration status

  • Gender identity or gender expression

  • Sexual orientation

  • Age

  • Religion or belief

  • Disability (visible or invisible)

  • Mental health status

  • Neurodiversity

  • Marital or partnership status

  • Pregnancy or parental status

  • Socioeconomic background

LGBTQ+ Affirming Practice

I proudly support and affirm LGBTQ+ individuals and relationships, including but not limited to gay, lesbian, bisexual, transgender, non-binary, queer, and asexual clients. I understand that navigating dating and relationships within these communities may involve unique challenges, and I aim to offer a safe space to explore these without fear of judgment or assumption.

Trauma-Informed Approach

My coaching is trauma-aware and guided by empathy, active listening, and client-led pacing. While I am not a licensed therapist, I respect the role trauma may play in shaping your relationship experiences and am mindful of how to work sensitively with those histories. Where appropriate, I may refer clients to mental health professionals for additional support.

Cultural Sensitivity & Anti-Bias Commitment

I continuously work to examine my own biases and expand my cultural competence. I welcome feedback and am committed to ongoing learning to ensure that my services reflect respect for diverse backgrounds, identities, and values.

Accessibility

If you have specific access needs—whether physical, cognitive, sensory, or emotional—I encourage you to reach out. I am happy to make reasonable adjustments to ensure your coaching experience is fully supportive and inclusive.

Ethical Standards

Confidentiality, consent, and client autonomy are central to my work. I adhere to ethical guidelines appropriate to coaching and will always act in your best interest, including referring you to other professionals when necessary.

If you have any questions or concerns about this policy, or if there's anything I can do to make my services more inclusive, please don’t hesitate to contact me.

MEDICAL DISCLAIMER

As part of my coaching practice, I incorporate breathwork, movement, and somatic techniques designed to support wellbeing. These practices are not a substitute for medical or psychological treatment. Clients should consult a qualified healthcare provider before beginning if they have any underlying health conditions, are pregnant, or are taking medication. Participation is voluntary, and clients are encouraged to listen to their bodies and stop any activity that feels unsafe or uncomfortable.